Title: Ruby Help Desk
Author: Waseem Senjer
Published: <strong>26 мая, 2017</strong>
Last modified: 5 апреля, 2023

---

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![](https://ps.w.org/ruby-help-desk/assets/banner-772x250.png?rev=1665620)

This plugin **hasn’t been tested with the latest 3 major releases of WordPress**.
It may no longer be maintained or supported and may have compatibility issues when
used with more recent versions of WordPress.

![](https://ps.w.org/ruby-help-desk/assets/icon-128x128.png?rev=1665617)

# Ruby Help Desk

 By [Waseem Senjer](https://profiles.wordpress.org/waseem_senjer/)

[Download](https://downloads.wordpress.org/plugin/ruby-help-desk.zip)

 * [Details](https://kk.wordpress.org/plugins/ruby-help-desk/#description)
 * [Reviews](https://kk.wordpress.org/plugins/ruby-help-desk/#reviews)
 *  [Installation](https://kk.wordpress.org/plugins/ruby-help-desk/#installation)
 * [Development](https://kk.wordpress.org/plugins/ruby-help-desk/#developers)

 [Support](https://wordpress.org/support/plugin/ruby-help-desk/)

## Description

Ruby Help Desk is a WordPress plugin which works as a customer support platform.
The plugin includes many features such as Frontend submissions, ticket attachments,
Knowledgebase, and statistics.

## Screenshots

 * [[
 * Front site single ticket view.
 * [[
 * Front site ‘My Tickets’ page, where customers can view their tickets history,
 * [[
 * ‘Submit Ticket’ page where customers can send their tickets to the support team
 * [[
 * The Admin dashboard widget with the Help Desk statistics and recent tickets list.
 * [[
 * Managing tickets in the dashboard.
 * [[
 * Managing tickets statuses in the dashboard with the ability to assign a different
   color for each status.
 * [[
 * Custom Fields builder for the Submit Ticket page.

## Installation

#### Using The WordPress Dashboard

 1. Navigate to the `Add New` in the plugins dashboard
 2. Search for `Ruby Help Desk`
 3. Click `Install Now`
 4. Activate the plugin on the Plugin dashboard

#### Uploading in WordPress Dashboard

 1. Navigate to the `Add New` in the plugins dashboard
 2. Navigate to the `Upload` area
 3. Select `ruby-help-desk.zip` from your computer
 4. Click ‘Install Now’
 5. Activate the plugin in the Plugin dashboard

#### Using FTP

 1. Download `ruby-help-desk.zip`
 2. Extract the `ruby-help-desk` directory to your computer
 3. Upload the `ruby-help-desk` directory to the `/wp-content/plugins/` directory
 4. Activate the plugin in the Plugin dashboard

## FAQ

### How can I access the plugin pages after activation?

All of the plugins related pages will be added under one menu item called ‘Ruby 
Desk’, also you will find the same item at the admin bar on top of the dashboard.

## Reviews

There are no reviews for this plugin.

## Contributors & Developers

“Ruby Help Desk” is open source software. The following people have contributed 
to this plugin.

Contributors

 *   [ Waseem Senjer ](https://profiles.wordpress.org/waseem_senjer/)
 *   [ WPRuby ](https://profiles.wordpress.org/wprubyplugins/)

[Translate “Ruby Help Desk” into your language.](https://translate.wordpress.org/projects/wp-plugins/ruby-help-desk)

### Interested in development?

[Browse the code](https://plugins.trac.wordpress.org/browser/ruby-help-desk/), check
out the [SVN repository](https://plugins.svn.wordpress.org/ruby-help-desk/), or 
subscribe to the [development log](https://plugins.trac.wordpress.org/log/ruby-help-desk/)
by [RSS](https://plugins.trac.wordpress.org/log/ruby-help-desk/?limit=100&mode=stop_on_copy&format=rss).

## Changelog

#### 1.3.4

 * Fixed: checking the correct user ID when checking the owner of the ticket.

#### 1.3.3

 * Fixed: Preventing user to edit the ticket if they are not the owner of the ticket.

#### 1.3.2

 * Fixed: Adding reply templates to Text area field

#### 1.3.1

 * Added: Many actions and filters in order to ease the extending of the plugin.
 * Fixed: Close button shows even if the ticket is closed already

#### 1.3.0

 * Added: replies templates to pre-create ready templates for common issues in the
   tickets.

#### 1.2.0

 * Added: Custom Fields for the Submit Ticket page.
 * Fixed: Assigning new tickets status.

#### 1.1.0

 * Added: Importing WooCommerce products.
 * Added: Importing Easy Digital Downloads products.
 * Fixed: CSS aligning of the dashboard widget.
 * Fixed: Settings default values seeding.

#### 1.0.0

 * Initial release.

## Meta

 *  Version **1.3.4**
 *  Last updated **3 года ago**
 *  Active installations **Fewer than 10**
 *  WordPress version ** 3.0.1 or higher **
 *  Tested up to **6.2.9**
 *  Language
 * [English (US)](https://wordpress.org/plugins/ruby-help-desk/)
 * Tags
 * [admin](https://kk.wordpress.org/plugins/tags/admin/)[helpdesk](https://kk.wordpress.org/plugins/tags/helpdesk/)
 *  [Advanced View](https://kk.wordpress.org/plugins/ruby-help-desk/advanced/)

## Ratings

No reviews have been submitted yet.

[Add my review](https://wordpress.org/support/plugin/ruby-help-desk/reviews/#new-post)

[See all reviews](https://wordpress.org/support/plugin/ruby-help-desk/reviews/)

## Contributors

 *   [ Waseem Senjer ](https://profiles.wordpress.org/waseem_senjer/)
 *   [ WPRuby ](https://profiles.wordpress.org/wprubyplugins/)

## Support

Got something to say? Need help?

 [View support forum](https://wordpress.org/support/plugin/ruby-help-desk/)

## Donate

Would you like to support the advancement of this plugin?

 [ Donate to this plugin ](https://wpruby.com)